Gordon State College Information Technology Help Desk
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View tapes loaded in CommVault Simpana tape library

Problem Description :  Steps to view the tapes used by the CommVault Simpana tape library.      Resolution :      1 - Access the CommCell Console (see Best Solution #225) 2 - In left navigation...
Verify Lawful Presence Codes

Problem Description :  Codes for satisfying VLP      Resolution :      VLP - VERIFICATION OF LAWFUL PRESENCE Codes for SOATEST     A U.S. Certificate of Birth Abroad issued by the Dept. of St...
Using Toad for Oracle 9.7 on 64bit machine

 Problem Description :  Toad 9.7 can only use the 32bit oracle client. Follow these steps on a 64bit machine to ensure Toad can connect to DB via Oracle instant client      Resolution :      T...
Using dt in batch files

 Problem Description :  adding the date to datafile name in a batch file       Resolution :    To add the date to the datafile name in a batch file  Add bellow for loop to the batch file  fo...
USGQUEST

 Problem Description :  USGQUEST DataWarehouse schema      Resolution :    The USGQUEST schema password for production is dm2012          Revision Date : 7/3/2012  
USG Cloud Backup Service - Avamar Notes

 Problem Description :  Avamar Notes relating to the console and client registeration information      Resolution :    See documentation saved under N:\csd\USG Cloud Backup for more details.  ...
User Account name change in AD/O365

 Category : Gordon College\Email      Problem Description :  How to change a user's email and display name for AD and Office 365      Resolution :    Name change AD/)365 Run script on MBX1 t...
Upgrade PHP to higher version (5.4) on RedHat 5

 Problem Description :  RHEL stock packages only include PHP 5.3.3. In order to get a higher version of PHP you can use the IUS repository which regularly maintains RPM packages for the latest upstr...
Update the Immunization Extension Date for NSO printing

Problem Description :  For each NSO, Admissions office may request the extension date be changed for the forms they print and have students sign.      Resolution :    - Log onto Banner Web   - ...
Update TGRAPPL autojob password

 Problem Description :  When the tgrappl autojobs password expires      Resolution :    When the tgrappl autojobs password expires Business Office will need to change the users password and let...
Unix printers not printing on Dino after a system reboot

Problem Description :  After a reboot of Dino, the Unix printers will sometimes not print. Problem may be reported as a sleep/wake issue. If testing by sending lp command from unix, the job will appe...
Unable to connect to Banner running letter sqls

 Problem Description :  Banner 5 has to be installed on the machine      Resolution :  If the staff member can not get the Banner login screen when trying to run the sql batch files for letters ...
Turn off reading layout for MS Word attachments

Problem Description :  When opening an MS Word attachment from Outlook, it opens in Reading Layout mode instead of Normal Mode.      Resolution :  To disable it, open Word's Tools, Options, Gener...
Turn off IE Enhanced Security Configuration on Win Server 2008

 Problem Description :  When using Internet Explorer on Win Server 2008 you get a message saying the Enhanced Security is enabled.      Resolution :    To disable IE ESC for users   1. Close I...
Toucnet Bill File PopSel in Banner

 Problem Description :  How to run the popsels for the bill load in Touchnet Biill+Pay      Resolution :      I have placed two batch files under N\BO\SQLS\PopSel Sqls and Batch’s for the To...
TOAD Licenses

 Problem Description :  TOAD Licenses for the xpert edition      Resolution :     Users:        Tyler Pittman        Jody DeFore        Britt Lifsey        Shalanna Banks    ...
TOAD DBA Licenses

 Problem Description :  TOAD DBA Licenses      Resolution :    Users:        Sam Lifsey        Troy Stout     Hello,  On behalf of everyone at Quest, I would like to sincerely thank ...
This file cannot be previewed because of an error in the Microsoft Word previewer

Problem Description :  When attempting to preview a file in Microsoft Word 2010 in the open window, the text "This file cannot be previewed because of an error in the Microsoft Word previewer" appear...
The file could not be written to the cache

 Problem Description :  When I try to download a file I get an error message saying "The file could not be written to the cache".        Resolution :  Note: This problem only occurs with files ...
TEST links

 Problem Description :  TEST links      Resolution :      INB  http://firebird.gordonstate.edu:9003/forms/frmservlet?config=TEST Banner Web  https://firebird.gordonstate.edu/pls/test/twbkwbi...
Terminating Employee Accounts

 Problem Description :  Steps to take when an employee if terminated.      Resolution :    Procedures for closing out email and other computer accounts for terminated employees.   1.We must re...
Term Not Showing In College Scheduler

Problem Description :  Contains multiple solutions on how to get terms to show in College Scheduler.      Resolution :      Solution 1 - SOATERM DYNAMIC SCHEDULE TERM IND. SET Ensure that the S...
SYSOP password

 Problem Description :  Application Xtender password would not longer work        Resolution :  Ran to following script to fix it. Sent to us by Helen Cabello   UPDATE otgmgr.ae_login  SET pa...
Subscription-manager and yum issues on RedHat 5

 Problem Description :  Redhat won't run updates. Receives message similar to "Error downloading headers" which the update process then fails      Resolution :      The following steps can be ...
Submitting CIR

 Problem Description :         Resolution :  In Banner GUI from GJAPCTL run the ZORCIRR Process CIR Filename is /tmp/cir001575 ctrl pagedown and save   Go to WS-FTP and move file from /gdn01/b...
Student gets Stop sign when trying to connect to internet

 Problem Description :  Students get stop sign when trying to connect behind the procurve      Resolution :  Fix procurve Stop sign error. When students get a stop sign, try the following: In br...
Steps to Enable SSH2 and SSL Extreme Switch Access

 Problem Description :  Steps to secure Extreme Switch access      Resolution :    SSH2 and SSL are not included in the core image. You must install SSH module to enable security on switch. Mod...
Starting Oracle 11g on Firebird

 Problem Description :  Starting INB and SSB      Resolution :    Log into to Firebird as oracle user and from oracle home run the following commands to start INB and SSB   sh ./SSBstart.sh  ...
Starting Daemons for Clean Address

Problem Description :  Starting Daemons for Clean Address      Resolution :    1. Log into BanINB as Oracle 2. Set your ORACLE_HOME = [/home/oracle] ? /home/oracle/mw11g/fmw11g 3. cd /home/oracl...
Starting and Stopping Banner Mobile

 Problem Description :  Notes on starting and stopping Banner Mobile on banmobile and banmodt      Resolution :    Ellucian Mobile - PROD https://banmobile.gordonstate.edu:8443/          ...
Start/Stop Ellucian Ethos Identity (EIS)

Problem Description :  Starting or stopping the Ellucian Ethos Identity services      Resolution :        Ethos Identity 5.3 Instructions (onelogin)   ssh into onelogin.gordonstate.edu as roo...
Stanley Scheduled Tasks not Running

 Problem Description :  New students are not showing up in Stanley or new room assignments access is not being added to cards or the scheduled task in Stanley are failing.       Resolution :  ...
Stanley ID System not updating from Banner

 Problem Description :  Information in Stanley ID system doesn't update from Banner interface.      Resolution :    Check to ensure the SQL is creating an updated file. 1) Check that file \\cro...
SSH from Windows to Redhat

 Problem Description :  Automate file transfer from Windows to Redhat via SSH      Resolution :    1. Generate a key pair on the Windows Server that will be sending the file.  a. Open SSH Secu...
SRTLOAD Process

 Problem Description :  Instructions for loading prospects via the SRTLOAD      Resolution :      To load data to temporary tables: SRTLOAD – This is used to load the file into the temporary...
SQL Script setup for NSO

Problem Description :  Instructions for various SQL Scripts that need to be setup for NSO      Resolution :    All scripts are in \\vulture\d\batch\nso and scheduled to run through the Task Mana...
SQL how to pull home email if Gordon email is nul

 Problem Description :  SQL how to pull home email if Gordon email is null      Resolution :    decode (email_address, null,email_address_home, email_address)          Revision Date : 11/1...
SPSS

Problem Description :  Users who have SPSS installed on their machines.      Resolution :    for Sept 2018 to Sept 2019 Cathy Lee Ryran Traylor Mary Williams Jaquelyn Key Sam Bishop Stephen Agya...
Sodexho CenterPoint Support IPs

Problem Description :  IPs needed on firewall for CenterPoint Support to Sodexho      Resolution :    216.115.1.1 - 216.115.225.225 216.115.210.202 216.115.223.46 63.86.145.30 - 63.86.145.225  ...
SNMP v3 on VMWare ESX

 Problem Description :  Configure SNMP v3 on VMWare ESX    Resolution :    SSH into the esx host   # esxcli system snmp set --syslocation "IC 107C [33.047388,-84.155089]" # esxcli system snmp s...
Sleep/Wake for Printers in BO TGRRCPT Process - MANAGED SERVICES

Category : Gordon College\Banner      Problem Description :  When the receipts will not print      Resolution :    If you pull up GJASWPT for Process TGRRCPT and Printer B760_GDNP14471 you ca...
Setup temporary bookstore register around campus

Problem Description :  Setup a temporary network connection for bookstore register around campus for special events      Resolution :    An isolated vlan name vpos with tag ID of 200 is setup to...
Setup Semester for Registration

Problem Description :  Steps to setup Banner and Scripts for Registration Information needed before beginning. From Registrar - Registration Start and End Date                    ...
Setup Reverse Proxy in Apache on RHEL 6

Problem Description :  Method used to run on port 443 instead of higher numbered ports such as those used with Tomcat (i.e. 8443, 9443, etc.)      Resolution :    1. Install a certificate for Ap...
Setup new Dell FX170 for Ryarc Campaign Manager Digital Signage

 Problem Description :  Steps to setup a new Dell FX170 for use as Player in Ryarc Campaign Manager digital signage system      Resolution :      1.Connect all cables and power on FX170. A PS2...
Setup Mac Authentication on Extreme switch for Clearpass

 Problem Description :  Extreme Commands for Wired Mac Authentication through Clearpass      Resolution :    Type the following commands from a Extreme CLI....   1. create vlan netlogin_vlan 2...
Setup LLDP on Extreme switches to recognize IP phones

Problem Description :  Setup LLDP on Extreme switches for VoIP phones that will use the same port for both the phone and computer      Resolution :    LLDP is used to recognize a phone and assig...
Setup in Banner for someone running letters

Problem Description :  So that users can have the permissions they need to run letters and update the proper tables      Resolution :    GRANT SELECT ANY TABLE TO username  GRANT EXECUTE ANY PR...
Setup Extreme ReachNXT 100-8t with uplink switch

Problem Description :  Setup Extreme ReachNXT 100-8t with uplink switch      Resolution :          To initialize the ReachNXT 100-8t, perform the following steps on the uplinked ExtremeXOS sw...
Setup Autologon in Windows XP

 Problem Description :  Describes how to configure Microsoft Windows XP to automate the logon process by storing your password and other pertinent information in the registry database.   From Micro...
Setup a new Extreme Network Stack

 Problem Description :  Notes to setup a new Extreme stack      Resolution :    See resource for Stacking help articles https://gtacknowledge.extremenetworks.com/articles/How_To/Getting-started...
Setting up sleep wait

Problem Description :  Setting up sleep wait printers        Resolution :  The first step in setting up the sleep-wake process is to identify each printer that will be used in the process on the...
Setting Up Public Safety Officer Accounts

 Problem Description :  Additional Account Setup for PS Officers      Resolution :    After Setting up Banner and Network Accounts - do the following for Public Safety Officers   Log into Bann...
Setting up ID printer

   Problem Description :  Setting up Local printer via USB in On Guard      Resolution :    1. Install Nisca drivers from the New Machine Setup folder.  2. Install OnGuard. 3. Go to printer p...
Setting Up ASP.NET account for web server running on Domain Controller

Resolution :  Applies To - ASP.NET version 2.0 (Microsoft .NET framework) - Internet Information Services (IIS) version 6.0 - Microsoft® Windows Server™ 2003 operating system    1. Create domain...
Sessions on Juniper SSG520 Firewall Max Out

 Problem Description :  If accessing to/from off-campus becomes slow or times out, the number of sessions in use on the Juniper SSG520 Firewall may be maxed. Most common cause is a virus infected PC...
Segregation of Duties Query PEOPLESOFT

Problem Description :  Segregation of Duties Query PEOPLESOFT      Resolution :    To run the Peoplesoft SOD Queries  Log in to PS Financials as a CORE User   Go to Navigator - Reporting Tools...
Segregation of Duties (SOD)

Problem Description :  Instructions to complete SOD (run ZAQSDAR & ZAQSCLS)      Resolution :    ITS HAS TO RUN THIS NOW.  WE DO NOT HAVE ACCESS.  Send in a ticket to DBA and ask her to ru...
Scheduling Crystal Reports

 Problem Description :  If a report will not run from crystal on your computer, you can schedule the report. Scheduling the report allows the report to run on the server and not your computer.    ...
Scannx

Problem Description :  Install, Re-Image, and Setup of Scannx Machines in the Library      Resolution :    gdn14400 and gdn14401 User: Administrator (local, process is defined below) P/W: Dewey2...
Scanning Barcodes for Event Checkin like NSO and CVD

 Problem Description :  How to scan forms for NSO and CVD checkins      Resolution :    go to https://apps.gordonstate.edu/sacheckin/   log in via banner web account and choose the event. scan...
Saving Documents as Templates

Problem Description :  Creating Templates and saving documents as Templates for Word and Excel      Resolution :    Open the document and set permissions to restrict editing Check the box to all...
Saving a Section as a Template in Webct/VISTA

 Problem Description :  How to Save a Section as a Template      Resolution :  Saving a Section as a Template  1) Login in as a Campus Administrator 2) At the Learning Context level, go to the ...
Satisfying Everfi Holds

Problem Description :  Sqls for Everfi      Resolution :    IN EVERFI Log in to Everfi  - https://everfi.com/log-in/  - Choose EVERFI platform at bottom of page Go to the Dashboard Tab Under A...
Running XTerm on PC

 Problem Description :  Starting XTerm and XWindows on a PC using CYGWIN      Resolution :    Starting XTERM from local machine   From the PC 1. Run All Programs->XMing->XLaunch 2. click...
RMAN Backup fails on Degreeworks Database

 Problem Description :  Commvault Backup may show error "RMAN Script execution failed with error [ORA-01008: not all variables bound]. Please check the Logs for more details" from time to time.   ...
Resetting Needs Letters for a Term

 Problem Description :  Resetting Needs Letters for a term.       Resolution :    Run the script N:\csd\tracy\sql\adm\need letter reset for term  Change the terms to the term you want to rese...
Reset SNMP info on Extreme Swtiches

 Problem Description :  When trying to perform some SNMP commands or add a switch to the Extreme Admin Software (EPICenter or Ridgeline), there are SNMP errors.      Resolution :    Pasting the...
Reset Need Letters for a Semester

Problem Description :  How to Reset Need Letter for a Semester - Often requested by Admissions      Resolution :  Go to N:\csd\tracy\sql\admissions SQLS\need_letter_reset_for_semester. Be sure to...
Reset feed process for Business Office

Problem Description :  To reset the feed process when requested by Business Office      Resolution :    Will need the date to run the reset for Log into DINO as Banmgr cd to $BANNER_LINKS run sq...
Reset Extreme switch to factory settings

Problem Description :  Steps for resetting an Extreme switch back to factory settings      Resolution :    - If needed, connect console cable   - If switch will not allow logon, enter command R...
REREX??

Problem Description :  The REREX??.shl file need to be mofified each year      Resolution :  1. Change the permisions on the files in the $BANNER_LINKS directory. 2. Vi the REREX??.shl file and m...
Reports are receiving an error after the are prompted for the report prompts

 Problem Description :  The user logs into Crystal web and trys to run a report. They are asked the prompts and then they receive an error. This is ususally due to the crystalweb password being chan...
Removing emails from Exchange queues

Problem Description :  If Exchange queues get flooded with emails from a user (replied to phishing, virus, etc) the emails can be removed using following command.      Resolution :  1) Connect to...
Removing Degreeworks Users

Problem Description :  How to remove Degreeworks users      Resolution :    To remove a Degreeworks user, login in to the DW apps server using dwadmin.   Then open the terminal and run the comm...
Removing and Creating Active Directory Global Catalog

Problem Description :  When installing/replacing domain controllers, need to be sure there are at least 2 Global Catalogs       Resolution :      This article explains how to create a new glob...
Renew license for CampaignManager (Ryarc) Digital Signage

 Problem Description :  Every 183 days we will have to renew the license for the digital signage software.      Resolution :      After purchase Ryarc will email us the new CampaignManager 6.0...
Removing emails from Exchange queues

 Problem Description :  If Exchange queues get flooded with emails from a user (replied to phishing, virus, etc) the emails can be removed using following command.      Resolution :  1) Connect ...
Removing Degreeworks Users

Problem Description :  How to remove Degreeworks users      Resolution :    To remove a Degreeworks user, login in to the DW apps server using dwadmin.   Then open the terminal and run the comm...
Removing and Creating Active Directory Global Catalog

 Problem Description :  When installing/replacing domain controllers, need to be sure there are at least 2 Global Catalogs       Resolution :      This article explains how to create a new gl...
Remove System Center 2012 remotely

 Problem Description :  If problems should arise on a PC and System Center was not removed by the packager during the LANDesk installation you can remove it manually by running a batch file.     ...
Remove Early Alert Holds

 Problem Description :  How to remove the Early Alert holds.      Resolution :    In Toad:   select student.id(sprhold_pidm),student.name(sprhold_pidm), sprhold_activity_date from sprhold --de...
Registering PC for eCompass after initial install

 Problem Description :  After installing       Resolution :    After installing eCompass program, the PC must be registered with ACT website before tests can be administered. The WPKG packager...
RedHat Linux Firewall Setting for CommVault Backup

Problem Description :  Linux requires specific firewall settings for communication and backup with the CommVault server. Ports 8400-8402 are used for control communication and other ports are used fo...
Redhat 5 Subscription Manager and/or YUM Errors

Problem Description :  Yum commands fail with Config Error: File contains no section headers.file: file://///etc/yum.repos.d/redhat.repo, line: 9'[]\n' error and/or the RHEL 5 server is unable to reg...
Receive ActiveX when trying to print from Crystal Web Reports

Problem Description :  When trying to print from Crystal Web Reports, reveive a dialog that says:   "One or More ActiveX controls could not be displayed because either: 1) Your current security sett...
Rebuilding Banner XE War Files

Problem Description :  Rebuilding Banner XE War Files in both banxe.gordonstate.edu and banxe02.gordonstate.edu      Resolution :    Login as Banmgr   Edit .groovy file if needed .../banner_tes...
Reassign Advisees

Problem Description :  Reassigning Advisees      Resolution :    When a request is sent in to reassign advisees you will need to run the change_advr.sql located on n:\csd\TRACY\SQLS\Registrar SQ...
Reading the CommVault Simpana tape media Storage Information Report

Problem Description :  Notes on reading the CommVault Simpana tape media Storage Information Report      Resolution :    The report lists all media assigned to the Tape Library System. The media...
R25 Pending Reservation Lock

 Problem Description :  There is a space conflict when attempting to make an assignment in R25. However, when looking at the space calendar, the space appears to be available.        Resolution ...
Quickbooks startup after Hawk reboot/restart

Problem Description :  After rebooting Hawk, Facilities is unable to access their Quickbooks data on Hawk.      Resolution :    After Hawk is rebooted, there are a couple of items that must be s...
Purging PaperCut account at end of semester

 Problem Description :  5 days after end of each semester, PaperCut users should be purged. Steps to perform purge are found below.      Resolution :    The server was upgraded Summer 2020.  T...
Purging (Deleting) Inactive Student Network and Email Accounts

Problem Description :  Process to run quarterly to remove inactive student network/email accounts.      Resolution :    All SQL Scripts are located in "n:\csd\tracy\sql\csd sqls\active directory...
Procedure to switch online textbook search on bookstore website to active or open terms

 Problem Description :  When Connie in the bookstore requests to change the term drop-down box for the online textbook search to active or open terms the following procedure will apply...      Re...
Procedure to install SAP Crystal Reports 2011

 Problem Description :  Install Crystal Reports 2011      Resolution :    The SAP Crystal Report 2011 installation disc has been copied to the network at W:\New Machine Setups\Crystal Reports 2...
Problem Printing PowerPoint Slides within GeorgiaView

   Problem Description :  PowerPoint SLides will not print directly from GeorgiaView - Save to H: Drive and then Print      Resolution :       When printing PowerPoint slides from GeorgiaVie...
Printing program code from JGrasp sends to printer but nothing prints

Problem Description :  When sending JGrasp program source code to a printer, the job looks like it is printing but nothing ever comes out of the printer.      Resolution :    Copy the code, Past...
Printing PaperCut Cards

Problem Description :  Printing PaperCut cards for sale when requested by Bookstore. Cards are printed on Avery form #5388.      Resolution :    Prerequisites (only required for initial setup): ...
Printing Academic Summaries for NSO - Admissions

Problem Description :  How to Print Academic Summaries for NSO      Resolution :    Log into Banner Web first www.gordonstate.edu – click on Banner Web link at bottom of page.   While logged ...
Print Color bad on HP4600

Problem Description :  Print color is green or yellow tinted on HP4600 color printer.      Resolution :  1) Open Printers & Faxes 2) Right click on printer and select Properties 3) From the G...
Pin Pad Setup in Bookstore

 Problem Description :  Notes on Shift4 setup on Pin Pads in Bookstore      Resolution :    Gave PIN Pads static IPs (recommended by Shift4)   1) 240.229 2) 240.230 3) 240.231 4) 240.232 5) 24...
PHP Web App Frame work

Problem Description :  Explanation of the web app frame work      Resolution :    The Symfony frame work is based on the Model/View/Controller pattern and all file can be broken into those three...
Petitions

Problem Description :  Petitions      Resolution :      Petitions A petition is added in BannerWeb Create Review  Vulture\d: batch\create_students_petition_records.bat Vulture\d: batch\s...
Pell Lifetime Master report VLookup

 Problem Description :  How to process the Pell Lifetime Report that Financial Aid sends to do a vlookup with last file. Master file is on N:\CSD\Finaid Pell Lifetime      Resolution :      In...
Payment Deadline Text for Banner Web Schedules

Problem Description :  Payment Dealine Info on the Banner Web Student Schedule needs updatinig for specific term.      Resolution :    The payment deadline text is contained in Web Tailor under ...
Parscore

 Problem Description :  reset login for Parscore      Resolution :    Remote into parscore machine (gdn10825 as of 5/6/2010) From the parscore machine go to N:\Parlan6 and double click on PSADM...
Papercut SSL Certificate Installation

   Problem Description :  Steps to install an SSL Certificate on the Papercut system      Resolution :    NOTE: This process uses an exported Certificate from Windows IIS, meaning that you mus...
PaloAlto Dataplane issue

Problem Description :  Network latency and seeing lost packets       Resolution :    If users report network issues and you are not seeing network saturation (speedtests on admin network averag...
Packager (wpkg) setup to copy/unzip large number of files

Problem Description :  A package set up in WPKG to copy or unzip lots of files to the local C: drive does not work.      Resolution :    Whenever the packager (wpkg) tries to copy or unzip a lar...
Outlook receives "Microsoft Exchange is unavailable" when launching

 Problem Description :  When launching Outlook, especially first time user to a PC, receive error message stating "Microsoft Exchange is unavailable" when Outlook is configuring the profile.     ...
Openning two Banner INB sessions

 Problem Description :  When user opens second INB session the first INB session will close.      Resolution :  1. launch Internet Explorer  2. select Tools | Internet Options | Advanced tab 3....
OnGuard Database errors in Server Event Viewer

Problem Description :  When the failedRPC table gets too big it can cause communication errors with the Controllers      Resolution :    Run all statements on AccessControl table in SQL Server.....
Office install from Office365 stuck verifiying package on a Macbook

Problem Description :  Installing Office on a Mac via Office365 portal is hung on "verifying package"      Resolution :    /System/Library/CoreServices/Installer.app   For installer: 1. Open th...
Office 365 user mailbox shows 'mailbox hasn't been migrated to Exchange Online' error

Problem Description :  The error "This user's on-premises mailbox hasn't been migrated to Exchange Online. The Exchange Online mailbox will be available after migration is completed." can occur when ...
Offcampus email not being received in Outlook

 Problem Description :  Email messages send from offcampus are not being delivered to any user outlook accounts. Checking SPAM Firewall shows a large number of items in the Outbound Queue but the Qu...
ODBC Database for Access

Problem Description :  Setting up ODBC for Microsoft Access      Resolution :    First make sure the person who you are adding access to is Banner Group (you will see p: drive on their computer ...
Nursing SmartBoard Keys

 Problem Description :  Smart Board - License Keys      Resolution :      Nursing Building- Smart Boards   Serial Number on Board Product Key Room 353 (Computer Lab) SB680-R2-A63138 NB-SECAE-...
NSO checklist

 Problem Description :  nso setup      Resolution :      NSO Crystal Reports  slbevnt (table) – in toad (select * from slbevnt) to get the CRN for the NSO for that week  Search HelpStar fo...
NSO Charges

Problem Description :  This is the script to run for Sharon Ellis to list the students that were charges the NSO fees.       Resolution :    SELECT student.id (TBRACCD_PIDM, 'ND') ID, student.n...
NSN Mosby Fluids software won't run

   Problem Description :  When student tries to launch the Mosby Fluids and Electrolytes software, they receive an "Unable to copy file..." error dialog      Resolution :  There are 2 key files...
Not a genuine copy of Windows Error

 Problem Description :  Windows gives error message that this copy of windows is not a genuine copy       Resolution :  Note Microsoft recommends that you run System Restore to create a new res...
New Student Account Provisioning and Office 365 Setup

Problem Description :  Process for AD and Office 365 account provisioning      Resolution :    Office 365 mailbox provisioning process   1. export_new.bat runs everyday at 6:00 PM on Vulture. S...
New Courses not showing up in Winprism (Nebraska Books) System

 Problem Description :  User reports that new courses are not showing up in Textreq. Textreq is a part of the Winprism (Nebraska Books) System.      Resolution :    If courses are not showing u...
Network Browsing on Domain not working

Problem Description :  Opening Network Neighborhood or doing "net view" command gives error. Total Defense AutoDiscovery not functioning.      Resolution :    On all Domain Controllers, restart ...
Nelnet download file

Problem Description :  This is ran everyday at 2:00 PM      Resolution :    Login in as banmgr to pebbles   1. cd /upgrades/banner/NELNET/banner/ 2. cd eodrec_component 3. sftp gord2885@sftp.fa...
NELNET decrease file

Problem Description :  Nelnet decrease file      Resolution :        1. Login to pebbles.gordonstate.edu as banmgr 2. $ cd /upgrades/banner/NELNET/banner/data* 3. $ pwd /upgrades/banner/NELNE...
Need to Reset 1098T Process to rerun file for IRS

   Problem Description :  Need to Reset 1098T Process to rerun file for IRS      Resolution :      this is the script I ran to reset the file so that the Business Office can rerun the 1098T p...
need letters

Problem Description :  Re-set need letters for specific date        Resolution :      Run the following sql to update gurmail for today's date only   UPDATE gurmail SET gurmail_date_printed =...
Name change in Office365

   Problem Description :  A student's name and username is changed in Active Directory but does not automatically update through the DirSync run.      Resolution :    1. Run the Rename script ...
mysql55-mysqld service on Linux showing "dead but pid file exists"

Problem Description :  ExpressionEngine not running and mysql55-mysqld service showing "dead but pid file exists"      Resolution :    This usually means the OS did not shutdown cleanly. From th...
MS Endpoint Protection - manual update signatures

 Problem Description :  Command to manually update the Microsoft Endpoint Protection definitions      Resolution :    MS Updates are configured to update the definitions daily. There are two me...
moving compiled forms form one directory to the next

 Problem Description :         Resolution :  find fmb -name *.fmx -mtime -1 -exec cp {} fmx \;   Use this comand to move the forms from fmb to fmx directories. It will only move current days f...
Moving A Student From Melton to a Dorm that Requires a Guarantor

Problem Description :  Moving A Student From Melton to a Dorm that Requires a Guarantor      Resolution :    Moving A Student From Melton to a Dorm that Requires a Guarantor   BEFORE FEES ARE A...
Mount Windows Share on Redhat Linux

Problem Description :  Need to mount a windows drive on Linux      Resolution :    Open terminal window on Redhat...   Create a mount point on the Server...   # mkdir -p /mnt/mount_name   Use...
mount /oracle

   Problem Description :  mounting oracle        Resolution :  su root. mount /gdn01/oracle /oracle        Revision Date : 8/15/2008  
Microsoft KMS Host License Actication

 Problem Description :  Installing/Activating licence on KMS Host      Resolution :    Current KMS host is Crow server.   Following functions are done from Crow command prompt at c:\windows\sy...
Manual LANDesk Lab Agent Installation

Problem Description :  You can manually run the LANDesk Lab agent installer on a PC by following these steps….      Resolution :    LANDesk Lab Agent Manual Install    ** Note: This agent sh...
Make Banner links open in new window

Problem Description :  Cannot review output.      Resolution :    Here’s how to open links from other programs (Banner) in a new window:   1. Open IE7 2. Click Tools 3. Click Internet Options...
Mainting PC list on Juniper SSG520 for Web Filtering

Problem Description :  Need to occassionally update list of PCs on Juniper SSG520 firewall that need to be web filtered.      Resolution :    The list of PCs for web filtering (blocking facebook...
MagicInfo Installation Instructions for Video Wall

Problem Description :  Instructions provided by consultant Brian Kosich at Brawn Consulting - brian@brawnconsulting.com for installing MagicInfo      Resolution :    Here’s the basics. It talk...
Login Error when using PSEXEC

Problem Description :  Receive "Logon failure: the user has not been granted the requested logon type at this computer." when using PSEXEC on a remote PC      Resolution :    1) Removed Administ...
Loading Staff Files into VISTA/WEBct

Problem Description :  Steps 1 and 2 are to be done the first time this is run. From that point on they do not have to be done again.      Resolution :   1. Enter into GLAEXTR the Staff that you...
loading compass scores

Problem Description :  Loading compass scores      Resolution :    Loading Scores *** Extracting Data from eCompass 1. Logon to eCompass web site using the jehayes account. (url is https://compa...
Loading Adobe CS6 software from the Master Collection

 Problem Description :  Request for Adobe Software. Flash Pro, Acrobat X Pro, After Effects, Audition, Dreamweaver, Encore, Fireworks, Illustrator, InDesign, Photoshop, Prelude, Premiere Pro, and Sp...
Learning Support and Core Cir Instructions

Problem Description :         Resolution :  To run the Learning Support/Core Cir. Process for Janet   If Janet asks you to run the script - she means the gasis_permissions. Log into Dino as ban...
Laser Jet 4350

Problem Description :  Whenever a document is printed to the printer, the error “49.4C02 Service Error” would appear on the display.       Resolution :      This is an issue that is correc...
Lanschool Install and Info

Problem Description :  Lanschool package distribution       Resolution :    Below is an example msi distribution that could be placed in the classroom profiles in the packager...   *** If inst...
LANDesk Notes

   Problem Description :  LANDesk Notes      Resolution :        If you are having issues installing just the AV part of LANDesk try uninstalling it on the client first. To do so in a comman...
Juniper IC4500 lost connection to SSG520

 Problem Description :  The Juniper IC4500 had lost connect to the Juniper SSG520 and RESNET clients would not open the RESNET logon page. From main Status page, the "dot" next to Enforcer Status SS...
ITWork Checkin Process

Problem Description :  IT work Checkin process      Resolution :    Go to https://apps.gordonstate.edu//sacheckin/ � � (I would suggest Pinning it to your browser bar) Logi...
invalid object Name Warning

 Problem Description :  Warning Invalid Object Name entered when going to a GUAGMNU form      Resolution :    The GUAGMNU form was recompiled          Revision Date : 8/22/2011  
Installing Winprism

Problem Description :  Installing Winprisim      Resolution :    Use generic/text drivers for the label printers.   Open winprism. Click file, system properties. Set receipt size to 8.5x11   ...
Installing SSL Certificate on IIS7 for web site

 Problem Description :  Steps for installation & setup of SSL Certificate on IIS7      Resolution :      Install on IIS Server   1. Open Internet Information Services Manager (IISM) to th...
Installing Oracle Instant Client on Redhat Linux and PHP OCI Extension

 Problem Description :  Details how to configure PHP on Redhat to connect to a remote Oracle Database. This uses the Oracle Instant Client for Linux. OCI8 is the PHP extension for connecting to Orac...
Installing Oracle 12c on RedHat7

Problem Description :  Notes on how to install Oracle 12c on a RedHat7 server      Resolution :    Step 1: edit host file in /etc/hosts login as root vi /etc/hosts set host as <IP-address>...
Installing Office 2007 Converters

 Problem Description :  PC needs converters installed so it can read Office 2007 documents using Office 2003      Resolution :  The converters may be installed remotely by CSD staff.   1 - On a...
Installing Lenel Onguard 2009 (Stanley System)

Problem Description :  Installation and configuration of Lenel Onguard 2009 (Stanley System)      Resolution :    ******************************* NOW USING OnGuard 2013 (see Best Solution #284) ...
Installing Active Directory Admin tools on Windows 7

Problem Description :  Steps to install/configure the Active Directory Admin Tools on Windows 7 PC      Resolution :    Go to link below, download software needed and follow steps on MS site.  ...
Install VMWare Tools on Linux Guest (Redhat/Bluehat)

Problem Description :  On a Linux guest, you need to install VMware Tools       Resolution :    1. In VCenter choose the VM you want to install VMWare Tools on. 2. Right-click the VM and choose...
Install Titanium Client (Shortcut)

Problem Description :  User requests access to the Titanium Counseling software      Resolution :    Go to \\sparrow\titanium and copy the 'Titamium 10' shortcut file to the users desktop.   Th...
Install SSL Certificate on Aruba Controllers

Problem Description :  How to install an SSL certificate for the 3 Aruba 3600 Controllers      Resolution :      NOTE: This process uses an exported Certificate from a IIS 7/8 Server, meaning t...
Install SSL Certificate for Unix/Oracle

 Problem Description :  Install SSL Certificate to Unix/Oracle system      Resolution :    1) Login into Unix host as Oracle user. 2) Source script to set Oracle home, etc 3) Setup Xterm access...
Install Ryarc Campaign Manager and Flypaper Express

 Problem Description :  Steps to install Digital Signage software (Ryarc Campaign Manager) and Power Point to Shockwave converter (Flypaper Express)      Resolution :    Installing Campaign Man...
Install OnGuard 7.0

Problem Description :  Install OnGuard 7.0      Resolution :    - Go to W:\New Machine Setups\OnGuard 7-0 - Run setup.exe - OnGuard 7.0 requires the following items to be installed on your compu...
Install OnGuard 2013

Problem Description :  Install OnGuard 2013      Resolution :    ******************************* NOW USING OnGuard 7.0 (see Best Solution #365) **********************************************   ...
Install Keystone KS600N Key Database Client for Facilities

Problem Description :  Steps to install PC Client software for key tracking database used by Facilities      Resolution :    1) open My Computer 2) enter \\merlin\Client into the address bar (no...
Install ControlsDoc Software

 Problem Description :  Instructions for installing ControlsDoc Software used by Business Office Controllers      Resolution :  Instructions for installing this software is in an MS Word documen...
Install Certificate on PaloAlto 3020 - DigiCert

 Problem Description :  Install DigiCert Certificate on PA-3020      Resolution :    **** DO NOT USE - These were the instructions under DigiCert - Comodo is now our SSL Cert vendor *******   ...
Install Certificate on PaloAlto 3020 - Comodo

Problem Description :  Install Comodo Certificate on PA-3020      Resolution :    1. Follow the instructions in best solution "Apache Redhat SSL Certificate Request and Installation (For Comodo)...
Install .NET 3.5 on Windows Server 2012 or 2012 R2

Problem Description :  When trying to install .NET 3.5 from the Server Manager GUI features you see a message "Do you want to specify an alternate source path? One or more installation selections are...
Initial setup and configuration of Extreme Switches

 Problem Description :  Steps for initial setup of Extreme switch      Resolution :    Initial steps performed using serial console connection. When going through these steps, occasionally save...
increasing swap space on peebles

 Problem Description :  increase swap space on peebles        Resolution :    I needed to increase swap to 16 g. i used the following steps from the this link. http://www.thegeekstuff.com/2010...
Increase disk space on RHEL 5 (Linux)

 Problem Description :  A need to increase available disk space on RedHat server      Resolution :    NOTE: USE BEST SOLUTION #373 - INCREASE DISK SPACE ON REDHAT SERVER. THIS SOLUTION WORKS BU...
Increase Disk space on Redhat Server

 Problem Description :  Extending a logical volume in a virtual machine running Red Hat or Cent OS      Resolution :        To extend the logical volume:   Note: These steps only apply to EX...
Increase Disk Quota with Script/Batch file

 Problem Description :  To modify the quotas of several users within a script or batch file.      Resolution :  To modify the disk quota for several users by using a script or batch file use the...
Importing Graduates into RE7

 Problem Description :  Instructions on importing a RE7 File      Resolution :    Importing Grads into Raisers Edge Submitted by troys on Tue, 2005-09-06 18:56.  Data Preparation Location of B...
Importing Athletic Information into Raiser's Edge

 Problem Description :  Importing the Athletes into Raiser's Edge      Resolution :      Title : Importing Athlete Records into RE7 Importing Athletes into Raisers Edge Location of Banner Data...
IMAP stops working after unexpected shutdown of Exchange

Problem Description :  IMAP connection for Helpstar stops working after unexpected shutdown of Exchange server      Resolution :    The IMAP server component maybe in an inactive state...   Ope...
IE 7 will not prompt for passwords

Problem Description :  IE 7 will not prompt for passwords.      Resolution :  Check registry for:   HKEY_USERS\S-1-5-21-1696951695-1091838181-581009308-11205\Software\Policies\Microsoft\Internet...
Identifying Active Directory Server FSMOs

Problem Description :  When installing new/updated servers as domain controllers, the 5 FSMOs are often needed to be sure they aren't being removed from AD.      Resolution :    The VBScript sav...
Identify SPAIDEN records with STDT emails but no Active Directory Acct

 Problem Description :  Email STDT records can get put on SPAIDEN but no Active Directory Account created. When student tries to logon to network, email or change password they get account errors. ...
Identifing the error messages on ROAIMMP when you have a memo problem

Problem Description :         Resolution :  Hello Larry,   Please run immediate process disbursement from ROAIMMP and review (and attach) the resulting log file. If it says "ERROR DELETING MEMO...
HR Directions for Entering and Terminating Staff in Banner

Problem Description :  Creating New Staff Records in Banner      Resolution :    To Create a New Staff Record in Banner Log into Banner 7 In the GO TO field enter SPAIDEN Click on   Under Matc...
HP Barcode Scanner - Programming

 Problem Description :  HP Barcode scanner can be used to scan the barcode on back of Gordon College ID. These instructions tell how to program the scanner.      Resolution :  Due to imbedded im...
How to wipe the BlackBerry clean and set it up again

 Problem Description :  Cant delete emails from Blackberry      Resolution :    Existing Blackberry® service Users. To erase all the data on your BlackBerry device, complete the following step...
How to Uninstall DeepFreeze Seed

 Problem Description :  How to uninstall DeepFreeze Seed      Resolution :      1. open a commnad prompt and type: "net stop dfserv"   2. With the command prompt still open type: "sc delete d...
How to submit a ZSRD2LX File for D2L

 Problem Description :  This is the Instructions for Submitting an ZSRLDIS File for D2L      Resolution :    How to create and submit the D2L ZSRD2LX File     1.. In Banner INB go to GJAPCTL ...
How to Stop Touchnet Credit Card Processing for Year End

Problem Description :  How to Stop Touchnet Credit Card Processing for Year End      Resolution :      Log in to TouchNet UCommerce Go to applications – Bill Payment – Administration Offlin...
How to Stop auto process from TGRAPPL

 Problem Description :  How to stop the auto process for TGRAPPL      Resolution :    Log into Dino as banmgr su root foxsap/26 tyep in contab -e and enter edit the crontab list. This is like V...
How to Stop Touchnet Credit Card Processing for Year End

Problem Description :  How to Stop Touchnet Credit Card Processing for Year End      Resolution :      Log in to TouchNet UCommerce Go to applications – Bill Payment – Administration Offlin...
How to Stop auto process from TGRAPPL

 Problem Description :  How to stop the auto process for TGRAPPL      Resolution :    Log into Dino as banmgr su root foxsap/26 tyep in contab -e and enter edit the crontab list. This is like V...
How to start Banner when you get RunTime Error

 Problem Description :  When you get a runtime error and are unable to log into Banner - How to stop and start      Resolution :    Go to Putty - log into BANWEBT.gordonstate.edu as oracle.   ...
How to setup StarBoard EM Panel on Windows 7

Problem Description :  StarBoard EM Panel software does not function properly on Windows 7. (Will not calibrate)      Resolution :    NOTE: Windows 7 will not support Serial connector for Starbo...
How to Set up Title IX Everfi Holds for the Semester

Problem Description :  How to Set up Title IX Everfi Holds for the Semester       Resolution :      How to Set up Title IX Everfi Holds for the Semester Student Affairs will let you know when ...
How to Set up R25 on Client PC

Problem Description :  Install R25 client on PC from network share      Resolution :    For each client PC that will be running R25, log on and do the following:   1) User must be added to r25u...
How to Run the Zorfred Process

   Problem Description :  How to run the       Resolution :    KNOW THE FEED DATE RAN before running this process.   log into pebbles as banmgr cd /gdn01/prodhome/links sqlplus taismgr/(pass...
How to Restart Banner when you get the Runtime error

 Problem Description :  When you get the runtime error and can not get into Banner - How to stop and Start it      Resolution :    Go into Putty - Hosts name : banwebt.gordonstate.edu login as ...
How to Purchase ECompass Units

 Problem Description :  How to Purchase and add ECompass Units      Resolution :    To purchase new ECompass Units go to: https://compass.act.org/eCompass login is: jehayes password is: ecompas...
How to Pull the Nelnet Count Sql

 Problem Description :  Count of Nelnet Students with in or out of state tuition - ernolled and charged      Resolution :    run this sql SELECT DISTINCT   student.id(a.TBRACCD_pidm),  STUDE...
How to pull a Cashier Session from TGACREV for balancing purposes

Problem Description :  How to pull a sql and put in excel for the BO for balancing TGACREV by a session ID      Resolution :    Here is the sql used to pull the list from TGACREV into a sql. You...
How to make a Crystal Report Wider for added columns

   Problem Description :  How to make a Crystal Report Wider when you have many columns to add.      Resolution :    In Crystal go to Page Setup set your orientation to Landscape Choose Adobe ...
How to Login to BlackBaud Hosted Environment/Citrex

Problem Description :  How to Login to Blackbaud Hosted Environment and Download the Citrex Software      Resolution :      It takes just a few minutes to get started with Blackbaud Hosting Ser...
How to install the Troy MICR Check Printer

 Problem Description :  Steps to install the Troy MICR Printer using USB Port on Windows 7...      Resolution :    NOTE: The instructions below will work only for the Troy MICR 3015 model. May ...
How to install Solidworks Engineering Software

 Problem Description :  Install Solidworks      Resolution :    Below is the link to the installer. When you run the installer, click ‘Install SOLIDWORKS products now’ and then accept the U...
How to install Java 1.6.0_06 for ADP

Problem Description :  Any workstations identified as being used with the Timestamp function and any user who is a manager or a supervisor will need Java version 1.6.0_06.      Resolution :    U...
How to install certificate for LDAP on a Windows Server

 Problem Description :  LDAP SSL      Resolution :    Resolution To install a certificate for LDAP on a Windows Server follow these steps: 1. After you receive the confirmation email from GeoTr...
How to Import a Blackboard Connect (GCENS) file manually for EarlyAlert

 Problem Description :  How to Import a Blackboard Connect (GCENS) file manually GCENS for EarlyAlert      Resolution :    To send a Blackboard Connect file manually   After we obtain the list...
How to hide "System" option in the BI Launchpad logon screen in Crystal Server 2011

Problem Description :  "System" option appears in the BI Launchpad logon screen in Crystal Server 2011      Resolution :    Resolution 1. Logon to server on which the application server resides....
How to generate a certificate signing request (CSR) file for LDAP over SSL for Windows Server?

Problem Description :  Annual generation of certificate for secured LDAP authentication      Resolution :    Resolution To generate a certificate signing request (CSR) file for LDAP over SSL for...
How to Enter Clubs and Organizations in Banner

 Problem Description :  How to Enter Clubs and organizations in Banner      Resolution :    To Enter Club/Committee Members in Banner GO TO SHACOMI 1. In Committee/Service Type field choose the...
How to enter Athletes in Banner

Problem Description :  How to enter Athletes in Banner      Resolution :    Log In to Banner INB In Direct Access Type in SGASPRT

How To Enable And Configure Mirroring on Extreme Switch

 Problem Description :  How To Enable And Configure Mirroring In EXOS      Resolution :    Procedure    1. Create Mirror:  create mirror <MIRROR_NAME>  2. Configure port, or VLAN to ...
How to download Banner Connect Upgrades from Touchnet

 Problem Description :  How to download Banner Connect upgrades from Touchnet      Resolution :    Login to Touchnet Client Community Click on Touchnet Account Information in the Quik Links Sec...
How to do the Touchnet Audit

 Problem Description :  How to do the Touchnet Audit      Resolution :    How to do the Touchnet Audit   1.Send in a ticket to customercare@toucnet.edu and ask them to send you a list of all u...
How to do the Peoplesoft Financials Security Audit

 Problem Description :  How to do the PeopleSoft Security Audit       Resolution :    How to do the PeopleSoft Financials Security Audit    Log in to PS with the Core Users Login Go to the N...
How to Do the BDMS Audit

   Problem Description :  How to do the BDMS audit      Resolution :    From TOAD run the Users_Group_Profile_Report_ALL.sql - Export it to Excel and create a file. Save it in your audit file ...
How To Create An Event in Banner INB

Problem Description :  How to create an Event in Banner INB      Resolution :    How to set up and event in Banner INB   1.       Go to SLAEVNT Leave the Event Field Blank and Click on the ...
How to create an Event Checkin

Problem Description :  How to create a new checkin event       Resolution :      https://www2.gordonstate.edu/samanager   Login with your account   Go to Campus Events   Type event id (I th...
How to Create a User in Paypath Touchnet

Problem Description :  Creating a user in Paypath - Touchnet      Resolution :      You will first need to add the users to your UCommerce for PayPath. This process must be completed by using a...
How to Create a new Document Type in BDMS

 Problem Description :  Creating a new document type in BDMS      Resolution :    Log into the BDMS Server Go to Applications and then B-S-Admin(choose correct app) Double click on fields - a w...
How to create a file to be loaded in Banner for Recruit Records

Problem Description :  Loading files that Admissions gets from SAT purchases or from Scanned College nights as Recruit Records in Banner      Resolution :    How to create a file to be loaded in...
How to change combinations or box numbers for Student Mailboxes

Problem Description :  How to change combinations or box numbers for Student Mailboxes      Resolution :    Go into Toad - run this sql -  select rowid, worcpoc.*  from worcpoc    find the r...
How to change a to term in SLARMAP when it can not be changed through INB - IN TOAD

 Problem Description :  How to change the to to_date in SLARMAP when it will not allow you to do it in Banner INB IN TOAD      Resolution :    select rowid, slbrmap.* from SLBRMAP where SLBRMAP...
How to Change a Students name and account

 Problem Description :  Rename a Student's Account      Resolution :    How to Change a Students username.   Log in to Banner INB.  Go to SPAIDEN and verify that the registrar’s office has ...
How to backup/restore a Crystal Report in Lifecycle Management Console

 Problem Description :  The Lifecycle Management Console in Crystal 2011 allows you to do Version Management which supports the management of different versions of the same reports. This allows you ...
How To Add Users to the Printers

 Problem Description :  How to Add users to the Printers      Resolution : 

How to "Activate" the next graduation event within the Online Graduation Ceremony Registration System

Problem Description :  Follow these steps to activate the next graduation date for the Graduation Ceremony Registration System which allows students to login and confirm they are attending Graduation...
How can I correct the balance on an Account Detail Transaction? Location : Gordon College

 Problem Description :  How can I correct the balance on an Account Detail Transaction?       Resolution :    Article 000024484 / Legacy Article CMS-1991 (Click here to view Article in the Sup...
Housing FAQ

 Problem Description :  FAQ for housing module      Resolution :    Housing Applications   The housing applicaton is entered into Banner Web. It is created with a status of F. There is a 300 c...
HighSchool Feedback Submission

Problem Description :         Resolution :  These are instructions for the registrars office to run the annual HS Feedback Submission   Instructions for submitting HighSchool Feedback! 1. 1. Yo...
help not working in windows 7

Category : Gordon College\PC Operating System      Problem Description :  Help within applications will not work.      Resolution :    Tried to run the help from texttools and it did nto pull...
Gurjobs (starting and stopping)

 Category : Gordon College\Banner      Problem Description :  Starting and stopping gurjobs      Resolution :    To verify if gurjobs is running go into PEBBLES, log in as oracle and type ps...
Guardscan

 Category : Gordon College\PC Software      Problem Description :  License expires on Guardscan (or PC dies and installing it on new one)      Resolution :      1) Confirm in your records w...
Granting security to event checkin

 Category : Gordon College\Banner      Problem Description :  Granting security to the event checkin web pages          Resolution :    For an employee: Add the employee's pidm to the wscs...
Granting Access to Web Applications

Problem Description :  New employees or new positions that need access to a web applications      Resolution :    Once a request is received to add access for an employee to a specific web appli...
Graduation Cards - how to Scan

 Problem Description :  How to scan the gradualtion cards into Banner      Resolution :    Plug a hand held scanner to you PC Log into Banner INB Go to GEAATTD For the Event Choose The Graduati...
Grad Fair Attendance list - How to Pull A

   Problem Description :  How to pull a Grad Fair Attendance List      Resolution :    select  ID, LFM_name, email_address from wsclgad, wscevnt, v_person vp where wsclgad_eventid = wscevnt_e...
Google Earth

Problem Description :  Installing Google Earth Through the Packager      Resolution :    Download Google Earth at http://www.google.com/intl/en/earth/download/ge/agree.html. Clicked the "Advance...
global file

Problem Description :  ISIR records are sent to a company by the name of global for verification. It is then sent back to us to load into Banner.      Resolution :    Global Files We use the 121...
Ghost Autoinstall File Compression Error

Problem Description :  When building an AI, Ghost gives an error that a file cannot be compressed or read.      Resolution :  The dates on the file may be invalid. Even with an invalid date, the ...
Getting MAC address and Serial Numbers of Extreme Switches

Problem Description :  After installing Extreme switches alone or in a stack, the MAC address and Serial Number will be needed for CSD Inventory and to send to Carousel for maintenance/warranty regis...
Generate SSL Certificate Request (csr) for Unix/Oracle

Problem Description :  Each year, will need to create a csr file (SSL Certificate Request file) for renewal of Unix/Oracle hosts running Banner IAS and INB      Resolution :    1) Login into Uni...
Gather Exchange Mailbox statistics

Problem Description :  A script to create Exchange mailbox statistics      Resolution :    1. Connect to the Pegasus server through KVM 2. Open a CMD prompt 3. CD to c:\batch 4. Run bat command ...
Garbled text appears when viewing PDF file without embedded fonts

 Problem Description :         Resolution :  When a user is trying to view a PDF document and sees garbled text, the issue probably pertains to Adobe Professional 7 and the Times New Roman font...
Fujitsu Scanner common problems

Problem Description :  Fujitsu scanner issues here. Fujitsu 6130/7160 emulation issue and FireFox BDM no scnaner icon issue      Resolution :    If a 7160 scanner is showing up as a 6130 it's mo...
Formatting a Filed Code in WORD where a mergefield is not showing the correct number of decimal places

 Problem Description :         Resolution :  &lthttp://office.microsoft.com/en-us/word/HA011164951033.aspx>     When a mergfied in WORD that is a number that needs to be formatted so t...
Fiscal Year End Closeout - Table Freeze Notes

Problem Description :  Fiscal Year End Closeout IT Procedures      Resolution :    When sending in the ticket to place the database in restricted mode there are specific users that need to be al...
Firebird Disk Configuration

Problem Description :  Document disk drive configuration for Firebird host      Resolution :    Drives Installed: c0t0d0 - system drive c0t1d0 - system drive c0t2d0 - gdn01 for forms c0t3d0 - gd...
Firebird booting

Problem Description :  Firebid restatr and does not boot      Resolution :    Connect via Unix console and type in "boot" at the OK prompt.          Revision Date : 4/8/2013  
Financial Aid link not showing in Banner Web

 Problem Description :  When a student logs into Banner Web, they do not receive the Financial Aid link      Resolution :      We have had several students report they do not have a financial ...
File Folders in BlackBaud Hosting

Problem Description :  How to Access the Files Folder in BlackBaud Raiser's Edge Hosting for Imports and Exports      Resolution :    Ways to Access the Files Folder in Blackbaud Hosting As you ...
Expression Engine

 Problem Description :  Instructions on how to set up and remove users in Expression Engine      Resolution :    Setting up a new user in Expression Engine   Login: www.gordonstate.edu/admin.p...
Exporting Faculty/Staff Users to Gordon Forums

 Problem Description :  Directions to export new faculty/staff accounts for creating new accounts in Gordon Forums (phpbb)      Resolution :      *******NOTE: THIS DOSENT APPLY ANY LONGER. UPG...
Export Exchange mailbox from one account to PST file or another user

 Problem Description :  Command needed to export emails, etc from one Exchange account to either a PST file or another user mailbox.      Resolution :    1 - Go to the Vulture server console on...
Explanation of Admissions Summary Report

 Problem Description :  This is an explantaion of the Admissions Summary Report      Resolution :    Explanation of the Admissions Summary The numbers that are pulled in this report reflect the...
Event Management Setup for NSO and CVD's in Banner

 Problem Description :  Setting up NSO's and CVD's In Banner Event Management      Resolution :    To set up the form go to SLAEVNT   In the event field enter ADD Description  = Campus Visit ...
Evaluation Labels for Brenda

 Problem Description :  Printing labels from the class evaluations      Resolution :    Brenda will send the following email requesting that evaluation lables be printed.     Request for Stu...
ESCRIPs

Problem Description :  The Registar's office is using escrip to send transcrip elextronically. These are the steps we have taken to make this happen.      Resolution :    To make this process wo...
ESAR file Creation for new aid year Financial Aid

Problem Description :  ESAR file Creation for new aid year Financial Aid      Resolution :    Financial Aid requested update to the PC based processing for esar combines for Aid Year 1112. She s...
Error logging into TOAD or SQLPLUS after Banner V8 Upgrade

Problem Description :  User receives a .dll or other error when trying to login through TOAD or SQLPLUS after the Banner V8 upgrade. This impacts both TOAD users and users running SQL scripts through...
Error doing Forgot PIN in Banner Web

Problem Description :  Student receives an error when doing "Forgot PIN" process in Banner to reset their PIN      Resolution :  Correct process is: 1) student enters their GCID (929#) into the U...
EREZLIFE - Banner Interface Program Notes

Problem Description :  Notes on how to manually run EREZLIFE/BANNER interface      Resolution :    DO NOT run the EREZLIFE/BANNER interface program at the top of the hour. The erezlife data tabl...
Equallogic Access Notes

Problem Description :  Instructions to help access the Dell Equallogic SANS      Resolution :    Equallogic user account: grpadmin   Equallogic PS4100 (Decals 11490 and 11608 - set up in a dais...
EOY Table Freeze for Audits

 Problem Description :  For end of year close out - table freeze for audit purposes      Resolution :    Run the AUDIT2004 schema export on database and Secure FTP down the dmp and log file via...
Enrollment Numbers

 Problem Description :  Running Enrollment Numbers for email to be sent      Resolution :    Open excel file n:\csd\Enrollment for the correct term.    Only one column "Semester registered" w...
End of Term Processes

Problem Description :  Processes that need to be ran at end of term      Resolution :    Final Grades for Withdrawn Students This script post a final grade of W for students whose classes show a...
Enabling File Save and Email destination on new install of Crystal Server 2008

Problem Description :  After a new install of Crystal Server 2008 steps must be taken to enable the File System and Email options. If not enabled, scheduled jobs will fail with error of DLL not enabl...
Enable port load sharing on Extreme switch

Problem Description :  How to configure port sharing on Extreme      Resolution :    Enable sharing using the following commands (also called LAG with LACP, link aggregation or teaming)...    ...
Enable port 80 on Oracle 10gas

Problem Description :  Special steps to enable using port 80 (or any port &lt1024) on Oracle 10gas      Resolution :  Running Oracle HTTP Server as Root   On UNIX, you will hare to run as ro...
Enable Extreme switch syslogging on Ridgeline

Problem Description :  Need Extreme switch to capture system logs in Ridgeline 4.0      Resolution :    Login to Extreme switch and run the following commands   configure syslog add 168.26.243....
Enable ELRP on Extreme Switch to prevent Network loops

Problem Description :  Network loop prevention causing a network outage. May see error message in switch logs similar to...   09/02/2014 11:51:14.92 &ltWarn:IPMC.Warning> Slot-1: Our own pack...
Employee Termination/Creation

 Problem Description :  How to create a new employee and how to terminate one      Resolution :    ********Account Creation**********   1. Get the new employee hire form from the supervisor/HR...
Edit Galileo link in Desire2Learn

   Problem Description :  Every semester the Galileo password that allows access from off-campus changes. You have to login to D2L as an admin and update the Galileo link on the main navbar each ti...
eCompass - Reprinting score sheets & looking up student names

 Problem Description :  Below instructions are for: 1 - reprinting score sheets for student tests 2 - looking up how student entered last name on firt test and now receiving error that name does not...
Dynamic Forms API

 Problem Description :  Description of how to add new API calls to Dynamic Forms.      Resolution :    There is TEST API and a PROD API. The test API is located at \\buzzstage\d$\inetpub\apit. ...
Dragon Naturally Speaking

Problem Description :         Resolution :  This software does not operate when remoting into the machine. Works fine when you use it locally.      Revision Date : 10/8/2008  
Download Application using Hosted Axiom PC

Problem Description :  Downloading applications from Xap to Axiom.       Resolution :    Download Application using Hosted Axiom PC 1.From your PC a.log into GaFutures/XAP to download applicati...
Dorm Damage Inspections Workorder

Problem Description :  How to process the dorm damages      Resolution :       Housing Move out Procedures Plant will do inspections 2 weeks prior to the week of move out  Computer Serv...
Display/Purchase Textbooks link in Banner Web

Problem Description :  Error on textbook page stating "We are sorry but there were no courses found for your request."      Resolution :    A custom link to display textbooks for a student for a...
Display on Monitor has been flipped

Problem Description :  The monitor is displaying the image upside down.      Resolution :    There are keys that a person hits on their keyboard that turns the image that is being displayed on t...
Disbale Banner 8 Registration

Problem Description :  How to Enable or Disable Banner 8 Registration      Resolution :      Removal of Banner 8 Registration Remove Links Add/Drop Courses (p_regmnu)  Disable add/drop l...
Directory Synchronization error in Office365 for specific user

Problem Description :  Error "Unable to update this object because the following attributes associated with this object have values that may already be associated with another object in your local di...
Directions for loading SAT scores

Problem Description :  used to load SAT scores       Resolution :     Update 11/13/2015 by Laura Hayes for the new procedures.  Steps to Upload SAT Scores: 1.Go to CollegeBoard and download f...
Digital Signature on PDF Document Action Forms

Problem Description :  Wrong dialog box comes in to add a new digital signature to website pdf forms.      Resolution :    Close IE, reopen IE. Install the adober reader. Afer installing reader,...
Determining mailbox and folder sizes in Exchange 2007

   Problem Description :  Often needed information is the mainbox and folder sizes for Exchange 2007. Command Line batch file mbx.bat will display these.      Resolution :    1. Open a CMD win...
Deposit Refund Process

   Problem Description :  Describes the process of Deposit Refunds      Resolution :    The student should request their deposit refund through Banner Web under Housing Non-Returning Students....
Demo Clicker Serial Numbers

 Problem Description :  Demo Clicker Serial Numbers      Resolution : 

Dell MD1200 DAS install notes

 Problem Description :  Notes on the setup for a MD1200 Direct Attached Storage      Resolution :    Connect RAID Controller PCI to the 'IN' ports on the MD1200 via SAS cables.   Make sure MD1...
Deleting old information in the LAST file

 Problem Description :  The "last" file will need to be cleaned up on old data from time to time. When it gets too large, the "last" and "last10" commands can be very slow.      Resolution :   ...
Deleting Dorm Addresses and End on Semester

 Problem Description :  Deleting DO addresses at end of term      Resolution :    When the mail room calls and asked that the Dorm addresses or DO addresses are removed from Banner, go to toad ...
Delete faculty and staff AD accounts

Problem Description :  Permanently delete employee user accounts from Active Directory (also deletes their home folder.      Resolution :    As part of the employee termination process, IT staff...
DegreeWorks Localization Notes

Problem Description :  DegreeWorks Localization Notes      Resolution :    Review localization spreadsheet for Gordon at N:\csd\DegreeWorks\Gordon State College - Web Localization Worksheet_Ellu...
degreeworks config file for pc tools

Problem Description :  the configuration for the config.ini file which is located in program files degreeworks on the machine that has installed pc tools        Resolution :    [Socket Config] ...
Degreeworks

Problem Description :  How to start degreeworks      Resolution :    Starting Degreeworks Database   log into the DWDBST (or DWDBS for PROD) server as root su - oracle . ./dwtest.shl (For Prod ...
DeepFreeze Support Information

Problem Description :  Information to log into Faronics Labs      Resolution :      Support Site - http://www2.faronics.com/en/login.aspx User Name : troys@gordonstate.edu Password: milli3FA12...
D2L Staff Load

 Problem Description :  How to do a staff load in D2L      Resolution :    N:\csd\TRACY\SQL\CSD SQLs\D2L\D2L    Run create staff accounts sql:  SELECT  'CREATE',         GOBTPAC.GOBTPAC...
Crystal Web gives No License Available when logging in

 Problem Description :  When user tries to logon to Banner Crystal Web InfoViewer they get an error stating all 10 licenses are in use. Usually this indicates some sessions were closed without loggi...
Crystal Server 2011 Install Notes

Problem Description :  Notes concerning the Crystal Server 2011 install on Falcon      Resolution :    License Key    DF108-8BM320S-56HWP0G-KAM0X7Y-FP       SQL Server Settings   Database ...
Crystal Reports schedule setup for NSO

 Problem Description :  Instructions for various Crystal Reports that need to be setup for NSO      Resolution :    All setup is done through the Crystal Management Console logged on as Adminis...
Crystal CSPrint error

Problem Description :  Error when trying to print in Crystal Reports 2008. CSprintdlg      Resolution :    Found addition csprint.dll and csprintdlg_res_en.dll files in wrong folder on C:\ drive...
Creating User Accounts - Staff and Faculty

 Problem Description :  To set up new user accounts      Resolution :    To Create New Staff User Accounts.......   STAFF - BANNER INB GENERAL INFO HR will enter all Staff in Banner INB and no...
Creating Student Class Web Folders

Problem Description :  Creating folders on Osprey for students to use as web folders for class      Resolution :    NOTE: Don't run until after drop/add for the semester   Faculty should reques...
creating spreadsheets for security audit

Problem Description :  security audit .... follow the steps below to create the spreadsheets of the forms each users has access to. this is used by the directors to audit the security      Resolut...
Creating Holidays and Special Access for Dorms in Stanley System

Problem Description :  For holidays and periods of closure during the semester, Residence Life will give CSD dates/times to lock down and open up dorm access through the Stanley Access System. Reside...
Creating folders for student classes

 Problem Description :  Running the script to create the class folders after beginning of semester setup      Resolution :    DO NOT USE - THIS SOLUTION HAS BEEN REPLACED BY BEST SOLUTION #86 ...
Creating Degreeworks Users

Problem Description :  Creating new degreeworks users      Resolution :    Login into the dwapp server as dwadmin   Open a terminal and run the command   $bannerextract <<role>> &l...
Creating Application Purge List for Admission

Problem Description :  Each year Admissions requires a purge list to remove old applications from system.      Resolution :    Before Computer Services can reformat the purge list, Admissions sh...
Creating a Subweb on Falcon

 Problem Description :  Request for a student organization or club website      Resolution :    Throughout these instructions, subweb is the name of the web site being setup.     1. Make a ro...
Creating a New Cashier ID for MarketPlace

Problem Description :  Creating a New Cashier ID for MarketPlace      Resolution :    Log into BannerINB as BANSECR. Go to GSASCER and create a new user - using the id that the Business Office p...
Could not kill a session in V$SESSION

Problem Description :  Alter system kill session      Resolution :  The alter system kill session command did not kill the job in v$session. I tried running it with alter system kill session '30,...
Convocation Check List

 Problem Description :  This is a check list of what to do to prepare for convocation and what to do after convocation is over.       Resolution :    Before Convocation 1. Once the request com...
Converting SSN to GCID in Compass

Problem Description :  Convert SSN's in Compass to GCID where applicants did placement test without using GCID. Run prior to LS Exit tests starting.      Resolution :    Applicants may have ente...
Converting or Exporting Banner Schedule to MS Word

Problem Description :  Each semester schedule requires converting (or exporting) from Banner to MS Word for inclusion in the printed Schedule Book. This process is performed at request of Academic Af...
Connecting lab printers through GPO Preferences

Problem Description :  New (improved?) method for connecting to lab printers using GPO preferences instead of a .bat login script.      Resolution :    PC must have the Group Policy Preference C...
Configuring library staff PC for sending Voyager notice email

Problem Description :  PC in Library needs to be setup to send the email notices from Voyager system.. Currently this is done on Beverly's PC.      Resolution :    1 - Voyager system should be i...
Configuring Auto Updates for PCs

Problem Description :  Steps required to setup Automatic Updates for an Active Directory OU      Resolution :  Due to imbedded images, the steps involved are in the document n:\csd\britt\Configur...
Configure DLink DES-1228P Web Smart Switch

 Problem Description :  Steps to configure a DLink DES-1228P Web Switch      Resolution :    Initial Configuration DLink DES1228P   1.Set IP Address for Ethernet connection on laptop to 198.16...
Configuration GPO in Active Directory for Group Targetting of WSUS Updates

Problem Description :  Group Policy settings must be configured to target a WSUS group for updates.      Resolution :    Following setting is under GPO\Computer Configuration\Adminstrative Templ...
Configre Extreme Wireless w/Linksys POE

Problem Description :  Method to configure Linksys POE to provide connection to Extreme Wireless with 2 SSID - Gordon Extreme and Gordon Admin      Resolution :    Needed to provide a V240 wirel...
Computer Services - Terminating Employee Accounts Check Off List

Problem Description :  Check off list for cancelling employee accounts  Resolution :  Computer Services Terminating Employee (Faculty or Staff) Accounts Check – off List   1.In Banner INB– Go ...
compiling forms on TREX

 Problem Description :  compiling forms on TREX      Resolution :  Log into ORACLE on TREX. set the oracle home to /oracle/product/forms10g cd to /gdn01/oracle/banner7/fmb SCP the files from DIN...
Compiling Banner forms

 Problem Description :  Banner forms need to be compiled      Resolution :    Log into firebird as oracle set your enviroment using forms11g.shl and forms11g_new.shl . ./forms11g.shl . ./forms1...
Commvault - Linux backups for VCenter with file level restores

Problem Description :  Linux VMs are backing up but can not do file level restores.      Resolution :    File level restores are supported in Commvault 9 for EXT2 and EXT3 file systems in linux....
Commands to check health of Active Directory

Problem Description :  Run a health check on Active Directory before making major changes/upgrades/dcpromos to AD      Resolution :    Open a command prompt on a DC and type   repadmin /replsum...
College Scheduler Support

 Problem Description :  Support email for Highlander Registration or College Scheduler      Resolution :    support@collegescheduler.com   or Steve Young Steve Young <steve.young@civitaslea...
College Scheduler - After Rolling PROD

 Problem Description :  After Rolling PROD to TEST a Key has to be updated in TEST      Resolution :    After you roll PROD to TEST a key has to be updated on the college scheduler table in TES...
Clean-up Full-time faculty webpages

 Problem Description :  Once a semester run script to archive web folders for full-time faculty that are no longer active.      Resolution :      1. In Toad, open FTfacultySED.sql located at \...
Clean Address Updates

 Problem Description :  Clean Address Updates      Resolution :    You will receive an email from Runner Technologies about a clean address upgrade or update   Create a ticket with ITS - Coord...
Class Folders setup for start of semester

 Problem Description :  Process for setting up class folders at start of semester.      Resolution :    Preparing the n:\classes folder *** Delete all Active Directory class groups by running f...
Citrex Printer Setup - Raisers' Edge - Financial's Edge

 Problem Description :  How to set up the Citrex Printer for the Raiser's Edge and Financial's Edge Hosting Environment      Resolution :    Donât Switch Your Default Printer â Use the Citrix...
Checking/Updating Office 2010 Workstation License Activation

 Problem Description :  To check and/or set the license actication for Office 2010 networked PCs      Resolution :    To check if Office 2010 is activated: - Launch any Office 2010 app (MS Word...
Checking CSD Departmental Voice Mail

Problem Description :         Resolution :  Computer Services Departmental Voice Mail   Yes, we once again have department voice mail. Like before in the Student Center, there is no light or in...
Checking and Increasing Server Disk Quota

 Problem Description :  When a Student, Faculty or Staff runs out of disk space on the server      Resolution :  This steps are done from a DOS command prompt. 1. If not already mapped, map m: d...
Changing the amount in RPAAWRD

 Problem Description :  Can not change the amount in RPAAWRD      Resolution :  In RPAAWRD in order to make the change to the amount you first have to change the percent to 100% and save and the...
Change User Name/Email in Active Directory

 Problem Description :  Username/Email needs changing in Active Directory      Resolution :    This changes username for faculty, staff and or students     Changing User Name/Email for Active...
Change Medical history Report for New Term

Problem Description :  Updating Medical History Scheduled Report for the new term       Resolution :    The medical history report runs daily at 7 am from crystal reports and writes to an excel...
Change managent spreadsheet for Oracle

 Problem Description :  The changes made to Oracle VIews, Tables, Functions, etc      Resolution :    Please keep the following spreadsheet updated with changes made to Oracle.   It is changed...
Change colors on current line within Textpad

Problem Description :  The current line in TextPad default color scheme can be difficult to locate. Steps in this Best Solution step through changing the color to make current line more defined.   ...
CD Rom missing from my computer

Problem Description :  CD/DVD drive is missing from MY COMPUTER. Shows up in Device Manager with an exclamtion mark.      Resolution :    Go regedit.:  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlS...
Canon Copier/Printer not accepting Dept ID when printing

Problem Description :  Canon Copier/Printer gives security error after entering the Dept ID in the popup box when user send job to printer      Resolution :    On KITE server, do a restart on th...
Campus Visit Day - RSVP Banner Instructions

 Problem Description :  How to enter Walk Ins and RSVP'd recruits for Campus Visit Day      Resolution :    How to Enter Recruit Cards and Reservations on Campus Visit Day.   Open two Banner S...
Campus Visit Day - How to run scripts and print check in Bar Coded Forms

Problem Description :  Intructions on how to print check in forms for CVD      Resolution :      The script that you run to create your excel spreadsheet is N:\csd\tracey\sql\csd sqls\cvd scrip...
Boot up script for WPKG Packager will not run on a PC

 Problem Description :  When you attempt to run a .js (JScript Script File) file, one of the following errors may occur:   There is no script engine for file extension ".js".      Resolution : ...
Bookstore Sample Schedules

 Problem Description :  Bookstore needs sample schedules for training purposes      Resolution :    The bookstore will need sample student schedules each term to be able to train new student wo...
Bookstore charges not posting in banner

 Problem Description :  The bookstores cash registered do not balance if a transaction that was taken at the register did not post in banner.       Resolution :    If the bookstore calls becau...
Barcode for CVD Scan Sheets

 Problem Description :  Letter/Number combination showing instead of barcode for CVD Scan Sheet in Crystal      Resolution :    In Crystal Reports, fonts are pulled from the machine locally, th...
banquest password

 Problem Description :  The banquest password       Resolution :    The banquest password as of 07-19-07 is queryonly The banquest password as of 02/18/2015 is still queryonly          Re...
BannerConnect Upgrade Instructions for Touchnet

 Problem Description :  How to perform the BannerConnect upgrades in TEST and PROD      Resolution :    Get your IP address first   1. Download zipped folder from Touchnet FTP site 2. Through ...
Banner web Public Safety Reports

Problem Description :  William in Public Safety called becasue when he was printing student information in banner web it was printing on 3-4 pages instead of 1 page.       Resolution :    Go in...
Banner Upgrade Issue - Student Email Accounts are created with invalid format

 Problem Description :  Following a Banner upgrade, if the Gordon customizations for the f_generate_external_user function within the goktpty package are not put in, student AD accounts could get cr...
Banner Security for BO's consultant database

 Problem Description :  can't run the reports from the consultant's database in the business office      Resolution :  In order to run the reports from the Access database that a consultant crea...
Banner Process won't run - error that job is already running

 Problem Description :  When submitting a Banner process, it does not run and puts error in the .log file    * **WARNING** * * You cannot submit this job - it is already running. * * * * You will ...
Banner Password Expires

Problem Description :         Resolution :  We have run into issues this morning with some Banner INB GUI users’ passwords expiring while they are running processes. The explanation and soluti...
Banner Mobile

 Problem Description :  Server information for Banner Mobile      Resolution :      Banner Mobile Banmobt.gordonstate.edu Tomcat 8.0.35 https://banmobt.gordonstate.edu:8443/ Startup/S...
Banner Error - Date Format is too long for Internal Buffer

 Problem Description :  Banner users get the error - Date Format is too long for internal buffer      Resolution :  Have the user log out of Banner and Back in. This usually corrects the problem...
Banner 8 INB launches the first "white" page but the logon page never appears

 Problem Description :  When launching Banner 8 INB, the first empty/blank/white page launches but the JAVA console never appears in the taskbar and the 2nd Banner INB login page never launches.   ...
Banner 8 INB keeps repeating install of Jave RE 1.4.2

Problem Description :  Each time user tries to launch Banner 8 INB, Internet Explorer wants to load a Jave RE 1.4.2      Resolution :    1 - Go to Control Panel > Add/Remove Programs and chec...
AXIOM - Deleteing a file that has errored

Problem Description :  AXIOM - Deleteing a file that has errored      Resolution :    Log into AXIOM  Go to the Administration Tab at the Top Choose Data Manager Find the File in the list and d...
Automation Error in Raiser's Edge or Financial Edge

 Problem Description :  Receiving and Automation error when trying to save in Raiser's Edge      Resolution :  I did not remember that when we looked at your problem with RE last time that we de...
automating GJAPCTL jobs

 Problem Description :  How to set up a job to automate TGRAPPL in GJAPCTL      Resolution :    1. Created the following autojob_tgrappl.sql and autojob_tgrappl.shl in /home/banmgr on Dino. .sh...
Auto login for Release Stations

 Problem Description :  Setup PC to auto login to Active Directory      Resolution :  To setup autologon for release stations, open regedit and go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Window...
Approve Timecards without Java

Problem Description :  How to approve a time card without JAVA      Resolution : 

Auto login for Release Stations

Problem Description :  Setup PC to auto login to Active Directory      Resolution :  To setup autologon for release stations, open regedit and go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsN...
Approve Timecards without Java

 Problem Description :  How to approve a time card without JAVA      Resolution : 

Applying Extreme switch policy to block MAC address

 Problem Description :  Can be used if need to block a MAC address from accessing network (OIIT abuse report, etc) arises.      Resolution :    Create/enable policy file (TELNET to switch) 1) e...
Apache Redhat SSL Certificate Request and Installation (For DigiCert)

 Problem Description :  How to install an SSL Certificate on Apache (RHEL 5)      Resolution :    WE ARE NO LONGER USING DIGICERT. SEE BEST SOLUTION TITLED 'Apache Redhat SSL Certificate Reques...
Apache Redhat SSL Certificate Request and Installation (For Comodo)

Problem Description :  How to install an SSL Certificate on Apache (RHEL 5) through Comodo      Resolution :    NOTE: This process uses an exported Certificate from a IIS 7 Server, meaning that ...
Always Alert Sqls and Batch Files

 Problem Description :  Always Alert Sqls       Resolution :    Batch File for Emails to Students and Faculty :: Runs SQL to create review records for student Early Alert emails @echo off call...
Alert Log

 Problem Description :  Location of the Alert log in Oracle        Resolution :    It can be found at /oracle/admin/prod/diag/rdbms/prod2/PROD/trace     You can query the following view to f...
ADP Password Reset

 Problem Description :  User needs an ADP password reset. These are requested through HR.      Resolution :    User must have a digital certificate from ADP and security access to reset ADP Pas...
ADP Java/Browser Requirements and Troubleshooting Tips

Problem Description :  ADP functions for timestamp users and managers/supervisors are not working properly      Resolution :    1.Must have Java 1.6.0_06. This is the ONLY version of java that w...
ADP for Managers gives warning that an earlier version of Java is required

Problem Description :  When manager launches ADP to approve timecards, they receive warning that the application requires an earlier version of Java and must click on Run to continue. This happens ev...
Additional Software for Business Office PCs

 Problem Description :  Additional software needed by Business Office for DINO access and running student refunds.      Resolution :    Additional setups to run from the “BO Extras” folder ...
Adding Web Text to Financial Aid area of BannerWeb

Problem Description :  How to add WebText rules to enter text in the Financial Aid area of BannerWeb      Resolution :    You set up your rile in RTVWTXT

Adding Users to Canon Printers

Problem Description :  Add users to printers        Resolution :      ADDING USERS TO PRINTERS        Adding to Printers - HS Solution 310

Adding support for MS SQL Server to PHP in Redhat / Linux

 Problem Description :   Establish mssql_connect function in PHP 5.3 on Redhat EL 5. Microsoft now uses SqlSrv driver for Win32 platforms so to use the MSSQL extension on Unix/Linux you first need ...
Adding Security for someone to run ZOAGARP

Problem Description :  Adding security so someone can run Zoagarp.      Resolution :    1.Add the user to the GDN_ZOAGARP group in the Banner Security 2.Add the user to the GUAIDEN in BANNER INB...
Adding Organizational Units

 Problem Description :  How to add an organizational unit so that it places the pc's in the correct org unit in Active directory      Resolution :    1. Add the Unit in Active directory 2. Add ...
Adding Computers to Card Catalog in Library

 Problem Description :  Adding computer to lib_card user in card catalog for group policies.      Resolution :       To add computers to the auto logon. Go to active directory Library service...
Adding Budget Override and Budget Rules in PeopleSoft

Problem Description :  Adding Budget Override Security or Budget Rules in PeopleSOft Financials      Resolution : 
Adding BDMS - Webxtender Security to an employee

Problem Description :  Adding Security Access for employees to BDMS       Resolution :    Log in to the Raritan Choose the BDMS server log in to that server Go to START - APP Generator username...
Adding a user in Argos

Problem Description :  How to add a User in Argos       Resolution :    How to create a user in Argos Log in to Argos and choose the MAP Server Configuration – You must be a system admin to h...
Add printer to papercut release station

 Problem Description :  Follow when you need to tie a printer to a PCut release station      Resolution :      1. Add printer to pcut server print managment using the HP Universal Printing PS ...
Add part time faculty webpage

Problem Description :  How to setup a PT Faculty web page      Resolution :    How To add part time faculty a website Inetpub, pt_faculty  Find ad account Create folder in pt_faculty with the u...
Add node to Extreme SummitStack

Problem Description :  Need to add a node to an existing Extreme SummitStack to expand it.      Resolution :    Add a new switch into an existing stack   Procedure          Connect to new ...
Add new semester to Seach Class Schedule (popcorn page) Location : Gordon College

Problem Description :  Adding a new semester to Seach Class Schedule (popcorn page)       Resolution :    To add the next term to the Search Class Schedule page (popcorn page) on the website; U...
Add device to SMTP relay

Problem Description :  If you need to add emailing functionality to a device on campus you can use our SMTP reply setup on Cipher1      Resolution :    See article at https://docs.microsoft.com/...
Add contract detail code to Winprism Interface

 Problem Description :  Business Office/Bookstore need a new detail code added as a Contract Account      Resolution :    If BO/Bookstore add a new detail code as a contract account, several ch...
Activate Synchroneyes

 Problem Description :  When you try to activate Synchroneyes using the link in the help menu, you get an error that the server can not be contacted, and to check your Internet connection.      R...
Accessing Virtual Machines on VMWare

 Problem Description :  Instruction to access servers and other virtual machines running on a VMWare Virtual Host.      Resolution :    Instructions are in attached MS Word Document.   To pull...
Access CommVault Simpana console

 Problem Description :  Steps for accessing the CommVault Simpana console      Resolution :    1 - Open Internet Explorer 2 - Go to URL http://bessie.gdn.peachnet.edu/console 3 - You will be pr...
Settings for Staff to Have Faculty Advisor Access in BannerWeb

 Problem Description :  Giving Banner Web Faculty/ Advisor Access to Staff Members      Resolution :      Staff should be set in SIANST as below:

How to edit a students user profile in AD to add their employee number

 Problem Description :   how to edit a students user profile in AD to add their employee number       Resolution :    Instructions on how to edit a students user profile in AD to add their em...
Xerox Copier Email Setup

Problem Description :  Set up a Xerox Copier to send email via Office 365      Resolution :    Microsoft recommends using SMTP client submission by authenticating to an Office 365 (mail-enabled)...
Upward Bound ID Cards for Summer Camp

Problem Description :  Creating Upward Bound ID Cards for Summer Camp      Resolution :    All of these cards start with 98000 - You have to find the Last (highest)number used before beginning. ...
Update the ADC sqls per semester

 Problem Description :  Updating the ADC(ADM) scripts when requested.      Resolution :    When Janet sends in the SharePoint Upgrade for ADC - login to SharePoint and download the files and pl...
Update TGRAPPL autojob password

 Problem Description :  When the tgrappl autojobs password expires      Resolution :    When the tgrappl autojobs password expires Business Office will need to change the users password and let...
Touchnet eRefund file

 Problem Description :  How to send the Touchnet eRefund file        Resolution :      eRefund Processing After you have completed all of your processes and are ready to pull the file to be s...
Touchnet DAD Information

 Problem Description :  Touchnet Information DAD      Resolution : 

Sysfader.exe error when opening Georgia View Vista

 Problem Description :  Received a sysfader.exe application error when trying to open Georgia View Vista      Resolution :    If Java is corrupted you will not be able to open Java in control p...
Student Manager Update

 Problem Description :  Upgrade Student Manager      Resolution : 

Setting up Users for U.Commerce.Payment Gateway and Bill+Pay

Problem Description :  How to set up users for U.Commerce, Payment gateway, and Bill+Pay      Resolution :    Adding a user to U.Commerce – Bill Pay+ and Payment gateway   1.       Login ...
Action Item Setup in Banner General SSB

See Attached file
Preparing Winprism for New Semester

Title : Preparing Winprism for New Semester Location : Gordon College Category : Gordon College\Banner Problem Description : Steps to setup Winprism/Bookstore Interface to Banner for new semester ...
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Installing Oracle Instant Client on Redhat Linux and PHP OCI Extension

Category: Knowledgebase

 Problem Description :  Details how to configure PHP on Redhat to connect to a remote Oracle Database. This uses the Oracle Instant Client for Linux. OCI8 is the PHP extension for connecting to Orac...

Removing and Creating Active Directory Global Catalog

Category: Knowledgebase

 Problem Description :  When installing/replacing domain controllers, need to be sure there are at least 2 Global Catalogs       Resolution :      This article explains how to create a new gl...

MagicInfo Installation Instructions for Video Wall

Category: Knowledgebase

Problem Description :  Instructions provided by consultant Brian Kosich at Brawn Consulting - brian@brawnconsulting.com for installing MagicInfo      Resolution :    Here’s the basics. It talk...

Changing the amount in RPAAWRD

Category: Knowledgebase

 Problem Description :  Can not change the amount in RPAAWRD      Resolution :  In RPAAWRD in order to make the change to the amount you first have to change the percent to 100% and save and the...

Setting Up ASP.NET account for web server running on Domain Controller

Category: Knowledgebase

Resolution :  Applies To - ASP.NET version 2.0 (Microsoft .NET framework) - Internet Information Services (IIS) version 6.0 - Microsoft® Windows Server™ 2003 operating system    1. Create domain...

Alert Log

Category: Knowledgebase

 Problem Description :  Location of the Alert log in Oracle        Resolution :    It can be found at /oracle/admin/prod/diag/rdbms/prod2/PROD/trace     You can query the following view to f...

Preparing Winprism for New Semester

Category: Knowledgebase

Title : Preparing Winprism for New Semester Location : Gordon College Category : Gordon College\Banner Problem Description : Steps to setup Winprism/Bookstore Interface to Banner for new semester ...

Action Item Setup in Banner General SSB

Category: Knowledgebase

See Attached file

Setting up Users for U.Commerce.Payment Gateway and Bill+Pay

Category: Knowledgebase

Problem Description :  How to set up users for U.Commerce, Payment gateway, and Bill+Pay      Resolution :    Adding a user to U.Commerce – Bill Pay+ and Payment gateway   1.       Login ...

Student Manager Update

Category: Knowledgebase

 Problem Description :  Upgrade Student Manager      Resolution :        Contact AJ at Student Manager to get the password for customer.  Be sure every one is off of Student Manager   go t...

Sysfader.exe error when opening Georgia View Vista

Category: Knowledgebase

 Problem Description :  Received a sysfader.exe application error when trying to open Georgia View Vista      Resolution :    If Java is corrupted you will not be able to open Java in control p...

Touchnet DAD Information

Category: Knowledgebase

 Problem Description :  Touchnet Information DAD      Resolution :           Revision Date : 5/21/2014