How to wipe the BlackBerry clean and set it up again

 Problem Description : 

Cant delete emails from Blackberry

 Resolution : 

Existing Blackberry® service Users.

To erase all the data on your BlackBerry device, complete the following steps. This option is available with 

BlackBerry Device Software 3.8 and later. 

In the device Options, click Security. 

If you are using BlackBerry Device Software 4.1, click Security Options > General Security. 

Click the trackwheel and select Wipe Handheld. 

Click Continue. 

Type “blackberry”. All the data on the BlackBerry device is erased. 

On some versions of blackberry software the menu navigation is slightly different.

Go to Options 

Select Security Options. 

Select General Settings 

Click the Menu key 

Select Wipe Handheld 

Click Continue 

Type “blackberry”. All the data on the BlackBerry device is erased. 

Once it is wiped, hard-reset the handheld and perform Blackberry Wireless Activation again.

Verizon Wipe instructions (OS 5 and 6): http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=32896

If you are using Blackberry Device Software 5.0

Go to Options > Security Options > Security Wipe and set option

Scroll down to enter "blackberry"  

Verizon Enterprise Activation instructions (OS5 and 6): http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=33047  

 Revision Date : 11/18/2011