Name change in Office365

 Problem Description : 

A student's name and username is changed in Active Directory but does not automatically update through the DirSync run.

 Resolution : 

1. Run the Rename script on MBX1 (desktop).

2. Login to Cipher2 Server

3. Open Powershell

4. Type Connect-MsolService command and hit enter key

5. Login using O365 Cloud Service Account - username: gordonsync@gordonstateedu.onmicrosoft.com

6. Wait a minute for PowerShell to connect to the cloud 

7. Next run the following command...

Set-MsolUserPrincipalName -UserPrincipalName <OLD UPN> -NewUserPrincipalName <new UPN>

where <OLD UPN> is the old user name + @gordonstate.edu (for example ab123456@gordonstate.edu)

and <new UPN> is the new user name + @gordonstate.edu

8. Login to Office365 cloud using admin account (https://login.microsoftonline.com) and search for student under Active Users.Office365 account username should now match Active Directory

 Revision Date : 7/25/2018