How to Import a Blackboard Connect (GCENS) file manually for EarlyAlert

 Problem Description : 

How to Import a Blackboard Connect (GCENS) file manually GCENS for EarlyAlert

 Resolution : 

To send a Blackboard Connect file manually

After we obtain the list of student here are the steps to send a voice outreach message to a group.

(Must have a 'Standard User' account in Blackboard and a Dial-In Messaging Card)

Creating a group

1. Logged into blackboard connect - https://www.blackboardconnect.com/

2. Under Recipients Menu -> Groups - created a New Group called 'EarlyAlert'

3. Then select Dial-in Groups and moved EarlyAlert group over to 'My Dial-in' Groups. SAVE

4. Under Recipients menu -> Contacts - clicked Import Data

a. Import file must be comma delimited .csv or .txt.

b. Data file must contain heading 'ReferenceCode' and 'Group'

ex. ReferenceCode, Group

929123456, EarlyAlert

c. Must select a contact type matching what type of contacts are in the file (i.e. student)

d. Click on Advanced Options and make sure you select 'Preserve Data' checkbox. This ensures that only the fields included in the data file will be updated (i.e. Group)

e. Click Import

5. Under Recipients Menu -> Groups - hover mouse over group (EarlyAlert) and click on Edit icon to see names imported.

Sending a voice message to group

1. Call Blackboard Connect Dial-In (800) 901-4923

2. Enter UserID number: 189042

3. Enter 5-digit PIN followed by # 00078

4. Press 1 to record message – talk after the tone and when finished press #

5. Press 2 to listen to message

6. Press 3 to select recipients

7. Press 2 to send to dial-in group

8. Press 1 to send to EarlyAlert Group

9. Press 1 if options selected are repeated to you correctly

10. Message will now be delivered. 

 Revision Date : 6/26/2018